Delivery & Returns
For more information on our delivery and returns policies please see below
- How much will my delivery cost?
- When will you despatch my order?
- Can I use an alternative delivery address?
- Can I Track My Order?
- Missing or Damaged Delivery?
- What is our Returns Policy?
- How do I return items?
- Can I exchange items?
- Can I Change or cancel an order?
- What if an item is faulty?
Standard Mainland Delivery - £3.95 per order
Standard European Delivery - £12.95 per order, £3.95 for smaller items (DVDs)
Standard Delivery to Non-European countries (Norway & Switzerland) - £19.95 per order (may be subject to import duty charges)
For deliveries to the Highlands & Islands of Scotland, specifically the following postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, and ZE - £14.95
Channel Islands: £9.95
Isles of Scilly, Isle of Man and Northern Ireland, specifically postcodes starting BT, IM and TR21-25: £18.95.
We know how important it is to receive your order as soon as possible which is why our customers can be assured to receive their items between 3-5 working days.
If you would like us to ship to an alternative address rather than your registered billing address, simply tick the box (when you are checking out) and complete the address details.
To check your order status, just sign in to your account and click into order status.
- Order received means your order hasn't been processed yet.
- Order processing means your order could be at any point between the warehouse receiving it and despatching your goods.
- Despatched means your order has left our warehouse. You'll receive an email confirming despatch. Depending on our chosen carrier, you may receive a separate email from us that will detail how to track your order when it has left the warehouse.
- Cancelled means your order has been cancelled either by you or us.
If your goods have either been received as damaged or are missing please contact customer services immediately, either by emailing firstname.lastname@example.org or by calling us on 023 9217 8219.
If the goods are damaged we will need a proof of the damage, either by the item being returned to us, or in some cases an image sent via email. Our Customer Services team can advise you on the best course of action. Once we have verified the damage we can then rectify the situation.
If your goods have simply gone missing we have to wait for 3 days to pass to allow an investigation by the courier.
We hope you're completely satisfied with any product purchased from The Swing Dance Store but we know how important it is for your item to be the perfect fit.
Under Distance Selling Regulations you may cancel your order by returning any item up to 7 days from the day after delivery; however we have extended this for your convenience.
Any item may be returned for any reason up to 28 days from the date of despatch for a full refund (less postage costs) as long as it remains unused and in an ‘as new condition' with all packaging and labels intact, including shoe sole sticker on those that have.
If you wish to return your shoes please send to:
The Swing Dance Store
4 Sandy Beach Estate
Unfortunately we cannot be responsible for items not received back with us unless a proof of postage receipt can be supplied (don't send it with the goods, hang on to it just in case).
We aim to process refunds and exchanges the same day we receive them, however during busy periods this make take a couple of days. Please allow up to 14 days for refunds to be credited to your original payment method.
Goods returned after the date shown on your delivery note cannot be refunded.
For us to be able to refund the returned items, tags must not be removed from garments, all labels and original packaging must be present and the product in the condition you would expect to receive an 'as new product'.
To avoid delays in processing your return, please ensure that the delivery note is enclosed with your order is completed and returned with your parcel.
Please make sure goods are securely packaged to avoid damage in transit.
Yes of course, we will exchange items due to incorrect sizing as long as it is still in as 'as new' condition, shoes must be returned as they were sent out and must only have been tried on in clean, preferably carpeted floors. Once we have receieved your shoes back into the store we will send out the replacement pair at no extra charge to you.
We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it.
If you'd like to add products to your order, please place a new order for these items.
If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on 023 9217 8219 between 9am and 5pm, Monday to Friday, or email email@example.com. Please be ready to quote your order number and order date.
If your order has already been despatched or delivered, then you'll need to follow our returns procedure in the event of any unwanted products.
In the unlikely event that something you have purchased from us is faulty when it arrives then we will be happy to replace it for you.
If an item becomes faulty after a period of time then please contact customer services before returning the item. If the fault is not as a result of normal wear & tear, we will either repair or replace the item at our discretion. The original date of purchase must be stated in the communication.
We will send you a free postage label so you don't incur any additional costs.
In either of the above events please contact our Customer Services team on firstname.lastname@example.org or telephone 023 9217 8219 between 9am and 5pm Monday to Friday to arrange the return.